Returns & Refund Policy

Returns & Refund Policy

At Dr. Martens, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.

1. Returns Eligibility

  • Items must be returned within 30 days of delivery.

  • Products must be in original condition, unworn, unwashed, and with all original packaging and tags attached.

  • Sale or final clearance items may be excluded from returns. Please check the product description for details.

2. How to Return

  • Contact our Customer Service team via the Contact Us page to initiate a return.

  • You will receive a return authorisation and instructions on how to send your item back.

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

3. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 14 days of receipt.

  • We will arrange a replacement, exchange, or full refund, including any reasonable shipping costs.

4. Refunds

  • Once your return is received and inspected, your refund will be processed to your original payment method.

  • Refunds may take up to 14 days to appear on your account, depending on your bank or payment provider.

  • Shipping fees (if paid) are not refundable, except in cases of faulty or incorrect items.

5. Exchanges

  • Exchanges are available for a different size or style, subject to availability.

  • Follow the same return process and indicate the desired replacement item.

6. International Returns

  • For customers outside the UK, international return shipping costs are the responsibility of the customer, unless the product is faulty or incorrectly sent.

  • Customs duties, import taxes, or other fees are not refundable.

7. Contact Us

If you have any questions about your order, returns, or refunds, please contact our Customer Service team via drmartens.com/contact for assistance.